Frequently Asked Questions

What types of fitness programs do you offer?

At Vitalis, we specialize in a variety of fitness programs aimed at improving physical health and well-being. Our offerings include strength training, cardio workouts, flexibility exercises, and yoga. Whether you’re looking to build muscle, increase endurance, or improve flexibility, we have a program tailored to your needs. Our certified trainers also offer personalized coaching to ensure you achieve your fitness goals safely and effectively.

How do I book a fitness session?

Booking a fitness session with Vitalis is easy! You can browse our range of fitness programs and classes on our website and book your session online. If you prefer a personalized experience, simply reach out to our team to schedule a private training session. You will receive a confirmation email with all the necessary details, including your session time and location.

What is included in the fitness program price?

Our fitness program prices typically include access to group classes, personalized training sessions, and ongoing support from our trainers. We also provide any necessary equipment, and certain packages may include additional benefits like nutrition advice or wellness assessments. Be sure to check the specific details of each program to see what is included.

Can I customize my fitness program?

Absolutely! At Vitalis, we understand that each individual has unique health and fitness goals. That’s why we offer customizable fitness programs tailored to your needs. Whether you want to focus on strength, endurance, weight loss, or general wellness, our trainers will work with you to design a program that aligns with your specific objectives.

What should I bring to my fitness session?

For your fitness session, we recommend wearing comfortable, moisture-wicking clothing that allows you to move freely. Sturdy, supportive footwear is important, especially if you’re participating in cardio or strength training. Don’t forget a water bottle to stay hydrated, and a towel to keep you comfortable during the session. If your program requires specific equipment, we’ll provide everything you need.

Are the fitness programs suitable for beginners?

Yes, our fitness programs are designed to be accessible for all levels, including beginners. Our trainers will guide you through each session, ensuring that exercises are tailored to your fitness level and capabilities. We start with foundational movements and gradually increase the intensity as you progress, helping you build strength and confidence in a safe and supportive environment.

Do you provide nutrition advice?

Yes, we offer nutrition advice to complement your fitness journey. Our trainers and nutrition experts provide personalized recommendations based on your goals, whether it’s weight loss, muscle gain, or improving overall health. We believe in a holistic approach to fitness, so our advice includes balanced meal plans, healthy eating tips, and strategies to fuel your body for optimal performance.

What happens if I miss a session?

Life happens, and if you miss a session, we’ll work with you to reschedule it. We understand that schedules can change, so we offer flexibility to ensure you don’t miss out on your fitness goals. Please notify us in advance if you need to cancel or reschedule, and we’ll do our best to accommodate you.

Do I need any prior experience to join a fitness program?

No prior experience is required to join our fitness programs. Our trainers will assess your current fitness level and adapt the exercises accordingly. Whether you’re a complete beginner or an experienced athlete, our programs are designed to meet you where you are and help you progress at a comfortable pace.

What payment methods do you accept?

We accept a variety of payment methods for your convenience, including major credit and debit cards, bank transfers, and online payment services. You can make payments online through our secure portal, and we also offer installment plans for certain programs. If you have any specific payment inquiries, feel free to contact us.

What if I need to cancel my fitness program?

We understand that plans can change, and we offer flexible cancellation options. The terms for cancellations depend on the specific program or package you’ve booked. If you need to cancel, please get in touch with our team as soon as possible, and we will assist you with the process. We aim to accommodate your situation as best we can.

How do I get in touch with customer support?

Our dedicated customer support team is always available to assist you. You can contact us via email, phone, or through the contact form on our website. Whether you have a question about our fitness programs or need assistance with bookings, our team is ready to provide prompt and helpful support to ensure your experience with us is seamless and enjoyable.